Job description

Company Description

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Job Description

Job Context

• Deliver best in class services for Commercial Banking customers.
• Follow-up on customer transactions.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player & Coordination with RM/Sr RM

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Qualifications

Experience:

• 1-2 years of working experience in customer service / sales
• Students seeking to start and develop their career in banking are encouraged to apply.