Job description

Req Id: 419862

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Summary

As a Specialist SOAR you will have the opportunity to ensure the smooth operations, maintenance, and troubleshooting of software applications within Bell. Your role is crucial in maintaining the reliability and efficiency of our applications particularly those critical for security operations like FortiSOAR and FortiSIEM

Key Responsibilities

• Provide technical Support and maintenance of FortiSOAR and FortiSIEM applications, ensuring that they function optimally to meet business needs. This includes handling user issues, performing regular maintenance tasks. and collaborating with other IT professionals to enhance system performance and security.
• Configure and customize FortiSOAR to meet Bell’s Security Operation needs.
• Develop and maintain FortiSOAR playbooks and workflows for incident response automation.
• Integrate FortiSOAR with other security tools and systems.
• Monitor and analyze security incidents and automate response processes
• Work with an agile team to plan, deploy, test, and maintain applications into the existing ecosystem working with various business stakeholders in Bell.
• Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
• Maintain and improve the performance of existing software
• Resolve operational problems, handle escalated issues as reported through service desk and follow up on outstanding items promptly
• Build and maintain documentation
• Contribute to project meetings and report on issues statuses

Critical Qualifications

• A candidate with at least 5 years of Information Security Applications Support or a similar role.
• Proficiency in managing and supporting enterprise applications with experience working with SIEM and SOAR platforms.
• Deep knowledge and Strong understanding of FortiSOAR and FortiSIEM including FortiSOAR playbook design and configuration, customization and integration.
• Knowledge of cybersecurity principles and best practices.
• Strong working knowledge of programming/scripting languages and the development tools (Git, API, Python, bash and Powershell) for automation tasks.
• Strong analytical and troubleshooting skills with ability to diagnose and resolve complex technical issues efficiently.
• Basic networking knowledge including TCP/IP, DNS, and firewall configurations.
• Certifications such as CISSP, CISM, CCSP are assets.

Additional Requirements

Nice To Have
• . Experience of Project Management
• . Working experience with Jira, Confluence
• . Extensive experience with Cloud Native Security Solutions

Key Personal Competencies
• Critical thinker – demonstrated ability to tackle complex problems effectively
• Self-motivated – have a positive attitude and an ability to work independently and or in a team; continuous learner of new technologies
• Team player – ability to work with a wide range of geographically distributed teammates
• Great communicator – ability to communicate effectively at all levels of the organization
• Focus driven – ability to manage stress and pressure in a collaborative environment
• Transformational agent – agile and ability to mobilize resources and execute on critical initiatives needed to transform our business
• Thorough and detail-otiented approach to documentation and problem-solving with ability to follow procedures and ensure accuracy in configurations and updates.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management Job Status: Regular – Full Time Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga

Work Arrangement: Hybrid

Application Deadline: 09/15/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca .