Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Summary

As a Senior Application Architect for our ServiceNow platform, you will be developing and documenting solutions focusing on the IT Service Management (ITSM) family of modules.

Key Responsibilities

• Model, develop and document robust solutions focusing on the IT Service Management (ITSM) components of our ServiceNow platform
• Ability to develop data modeling and detailed documentation
• Translate user stories and/or requirements into architectural designs and implementations
• Develop detailed technical designs including architecture, workflows and configurations of ServiceNow ITSM solutions
• Define overall ServiceNow platform architecture in partnership with architect peers supporting other areas of the platform and/or on premise systems
• Maintain knowledge on industry trends, upcoming ServiceNow releases and best practices
• Share knowledge with internal team members, stakeholders and other audiences within the organization
• Work collaboratively with product teams, development teams and user communities across multiple business units

Critical Qualifications

• Degree in Computer Science, Information Technology or comparable field. Equivalent combination of education and work experience will also be considered.
• 2+ years experience as an architect, developer or other technical position in the ServiceNow ecosystem
• 2-5 years working in a technical capacity in Information Technology or comparable field
• Deep knowledge of ITSM concepts, ITIL and IT administration
• Strong problem solving skills and ability to work under pressure
• Ability to build relationships and work effectively with internal and external stakeholders as well as suppliers/vendors
• Ability and willingness to embrace both within our team and across the organization
• Ability to create detailed documentation and presentations for a wide range of audiences (up to executive level)
• Willingness to acquire one or more ServiceNow certifications if not already certified

Preferred Qualifications

• Relevant ServiceNow Certification (Certified ServiceNow Administrator (CSA), Certified ServiceNow Technical Architect (CTA), ITSM Implementer Certification)
• ITIL V4 Foundations Certified
• Fluent/Bilingual written/spoken in French/English preferred. Unilingual English acceptable if located outside of Quebec

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular – Full Time

Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 09/15/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.