Job description

We are looking for an exceptional Reservation Agent to join the Alaska Airlines team and help provide exceptional customer service every day. Our ideal candidate has excellent communication skills, loves interacting with people, and is passionate about providing exceptional customer service. If this sounds like you, and you meet the qualifications below, we’d love to hear from you!The successful candidate for Reservation Agent must have a high school diploma or equivalent, a minimum of two years customer service experience, and a working knowledge of Microsoft Office and airline reservation systems. You should be detail-oriented, have a positive attitude, and the ability to work in a fast-paced environment with frequent customer interaction. Excellent communication and customer service skills, both written and verbal, are essential to success in this role.

Responsibilities:

• Handle incoming customer inquiries regarding reservations and flight information
• Provide courteous and professional customer service
• Respond to customer emails, phone calls, and other inquiries
• Accurately enter customer information into reservation and airline systems
• Maintain customer satisfaction by offering solutions to inquiries and complaints
• Monitor customer accounts to ensure accuracy and compliance
• Use problem-solving skills to quickly resolve customer issues
• Ensure compliance with company policies and procedures
• Maintain a working knowledge of current airline policies, procedures, and rules
• Remain up-to-date on all new products and services offered by the airline
• Update customer contact information to ensure accurate records
• Stay organized and prioritize customer requests and inquiries

Alaska Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.