Provide excellent customer service by actively listening to customer concerns and resolving issues in a timely and professional manner.Respond to customer inquiries via phone, email, and chat, providing accurate and up-to-date information.Maintain customer accounts by updating contact information, tracking orders, and resolving billing discrepancies.Assist customers with product selection, providing recommendations based on their needs and preferences.Handle customer complaints and escalations, ensuring a satisfactory resolution for both the customer and the company.Collaborate with other departments, such as sales and technical support, to address customer needs and provide a seamless customer experience. High school diploma or equivalent required, bachelor’s degree preferred.Excellent communication skills, both verbal and written in Portuguese language is mustPrevious experience in a customer service role, preferably in a fast-paced environment.Strong problem-solving and decision-making abilities.Knowledge of customer service software and CRM systems