Job description

Position: Officer- Front Office (Emiratised role) (Part Time)

Officer

– Front Office (Emiratised role) (Part Time)
• Part-time
• Division: GCOO

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.

Be ready to make your mark at a top company in an exciting & dynamic industry.

The Officer is often the first business contact the customer will meet. It is an expectation that they maintain a calm, courteous and professional demeanor at all times, regardless of the customer’s behavior. Some personal qualities that an Officer is expected to possess include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude, and dependability.

The Officer is responsible for providing secretarial, clerical, and administrative support to ensure that municipal services are provided in an effective and efficient manner.

KEY ACCOUNTABILITIES

• Meet and greet visitors to the office
• Direct or escort visitors if required
• Coordinate with security for any client visit
• Host visitors whilst they are waiting to be met
• Assist in the planning and preparation of meetings, conferences, and conference telephone calls
• Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
• Receive, direct, and relay telephone messages and fax messages
• Receive and deliver/forward mail to the concerned staff/office/department
• Stamp all general correspondence if needed/applicable
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank

Job Context

• Maintain the general filing system and file all correspondence
• Make preparations for soft services related tasks
• Maintain an adequate inventory of office supplies for Front of House
• Respond to staff/visitor inquiries
• Assist customers with any issues and complaints and direct them to the concerned staff/office/department
• Provide word-processing and secretarial support for the soft services unit
• Coordinate the repair and maintenance of office equipment
• Answer all incoming calls and handle caller’s inquiries
• Assist other staff as requested
• Perform other related duties as required for the soft services unit
• Ensure the look and feel of the front of house and building entrances is maintained at all times
• Adhere to grooming standards at all times
• Limit mobile phone use in public/in front of customers
• No eating, including chewing gum, at the desk
• No cigarettes, car keys, makeup, etc., on top of the work desk/station
• No messy work desk/station
• Always smile, be friendly, and approachable
• Do not turn your back to customers or use impolite body language
• External support staff manpower coordination

Minimum Requirements

• Graduate
• Presentable and excellent communication skills in English
• Professional outlook and customer-oriented approach
• Experience in a known organization (national/international)

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