Job description

We are seeking a highly skilled and motivated Infrastructure Manager to lead and manage our Infrastructure Operations (InfraOps), Application Operations (AppOps), and Site Reliability Engineering (SRE) teams. This is a pivotal role within our engineering department, tasked with ensuring our platform’s reliability, scalability, and security while fostering a high-performing team culture.

The ideal candidate will bring a strong technical background in infrastructure and operations management, coupled with exceptional leadership and organizational skills.

Main Areas of Responsibility:

1. Team Leadership and Development
• Lead and mentor three teams: InfraOps, AppOps, and SRE.
• Recruit, develop, and retain top talent to ensure a high-performing team.
• Foster a collaborative culture with a strong focus on accountability, innovation, and continuous improvement.
• Define team goals and KPIs aligned with organizational objectives.

2. Infrastructure Management
• Oversee the design, deployment, and maintenance of scalable, reliable, and secure infrastructure.
• Ensure compliance with uptime SLAs (99.99%) through proactive monitoring and incident management.
• Drive automation initiatives to reduce manual work and improve efficiency.
• Manage capacity planning and cost optimization strategies.

3. Application Operations (AppOps)
• Ensure the seamless operation of deployed applications and services.
• Optimize application performance and reliability, working closely with engineering teams.
• Oversee release management processes to minimize downtime and ensure smooth rollouts.

4. Site Reliability Engineering (SRE)
• Implement and uphold SRE practices to enhance platform reliability and scalability.
• Oversee observability initiatives, including logging, monitoring, and alerting frameworks.
• Drive post-incident reviews to identify root causes and implement preventive measures.

5. Security and Compliance
• Collaborate with security teams to enforce best practices across infrastructure and applications.
• Ensure compliance with industry standards and regulations (e.g., ISO 27001, GDPR).

6. Cross-functional Collaboration
• Work closely with engineering, product, and business stakeholders to align infrastructure initiatives with organizational goals.
• Serve as a point of escalation for critical infrastructure and operational issues.

Requirements

Qualifications and Skills:

Educational :
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Technical Experience:
• Proven experience in infrastructure management, operations, and SRE practices.
• Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong knowledge of automation tools (e.g., Terraform, Ansible, or similar).
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Hands-on experience with CI/CD pipelines and DevOps best practices.

Leadership Experience:
• 5+ years of leadership experience managing multiple teams.
• Proven ability to develop and implement team strategies aligned with company goals.

Soft Skills:
• Exceptional problem-solving and decision-making abilities.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.

About the company

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Cequens is a leading cloud communication platform in the Middle East and Africa region that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. Cequens’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 1200 enterprises worldwide, including HSBC, Google, Alibaba, Careem, Telegram, Anghami, Jumia, and AlRajhi Bank.

We’re in the business of simplifying communications and
building bridges to allow businesses to communicate with their customers, no
matter where they are. Simply put, we enable enterprises to improve their
digital customer experience by providing them with the tools to communicate
with their customer in real time via voice, messaging services, and phone