Job description

Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it’s not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Head Bartender will supervise the bar, offer and prepare an outstanding selection of creative beverages. He will support the servers in any other required duties and tasks under the guidance of the respective managers. The role will also lead a team of skilled Bartenders, ensuring every drink crafted meets our highest standards of quality and presentation.

Responsibilities

• Have a good understanding of the Outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
• Support the Restaurant/Outlet manager when required to train colleagues in accordance with the applicable standards and policies
• If necessary, be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Monitor daily the bar counter set up and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
• Ensure that all bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.
• Assure that all beverages, such as wines or juices are fresh and in good order to be served.
• Create new mixed drinks and cocktails for promotional activity and new menus.
• Able to train Bartenders to offer and serve cigars as per standards.
• Carry out monthly inventories to assure correct amounts are stocked up to avoid running out of stock during service periods.
• If requested being able to carry out cashiering and daily cash and credit collections.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs) standards
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Report guest’s preference to superiors and act upon them whenever known.
• Perform any other reasonable tasks as assigned by the Restaurant/Outlet manager including assisting other outlets.

Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• 3 years’ experience as Head Bartender in a high-end bar with highest levels of service is preferred.
• Minimum 2 years’ experience working as Head Bartender in a luxury hotel/resort.
• Basic computer skills including MS Office is preferred.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics
• Knowledge of Bar service procedures and standards as well as good knowledge of spirits and cigars.
• Verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.