Job Summary

The main duties and responsibilities of this role

• To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room.
• To open the restaurant for business at the prescribed time each shift.
• To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• To pick up the daily menus and insert them properly in their covers.
• To inspect every menu and list to ensure their immaculate condition and appearance.
• To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
• To assign seating taking into account service standards.
• To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
• To maintain a station chart and cover count for the restaurant.
• To be fully capable of working with open table system
• To ensure each guest receives the highest quality of service.
• To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
• To handle guests without reservations or those waiting for others to join them.
• To handle lost and found items.
• To seat reservations promptly at a table pre-set for the number in the party.
• To check guest’s coats or packages when necessary.
• To address guests by name whenever possible.
• To address guest dissatisfaction immediately and inform the manager of the action taken.
• To anticipate the needs of guests while scanning the room constantly.
• To have in-depth knowledge about the hotels POS system.
• To respond properly in any hotel emergency or safety situation.
• To perform other tasks or projects as assigned by hotel management.
• To identify potential problems and ask for assistance before breakdown occurs.
• To provide lateral service within the hotel whenever needed.

About you

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma
• Experience in similar positions in the Middle East
• Demonstrated experience working in a high volume, high pressure environment
• Experience working in the hospitality or other customer service related industry.
• Administrative skills, able to multi-task and meet deadlines
• Strong verbal and written English language skills

About the Benefits

This position offers a highly competitive salary and package which includes:

Basic salary, incentives plan, housing, flight ticket allowance to home country every 2 years, government medical coverage, accident insurance, meals; laundry and transportation