Client of Lifelinks International Resources
Job Description
Roles & Responsibilities
Overview
Shall be responsible for answering the queries of the customers in case of maintenance calls.
Responsibilities
• Provide information, handle complaints, satisfy customer and maintain good image for the company.
• Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.
• Coordinate customers’ service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.
• Identify and escalate priority issues.
• Follow-up pending maintenance request and monitor its completion.
• Coordinates with other supervisors, managers, and employees at all levels to ensure commonality of purpose and direction.
• Refer complaints of service failure or repeated maintenance pending request to Call Centre Supervisor/Maintenance Manager.
• Assist in preparing presentations and administrative reports as needed.
• Generate information for analysis reports and other related reports if required.
• Shall demonstrate strong emphasis on communication skills, follow ups and tracking, time management and document control.
• Shall be responsible in the preparation of maintenance invoices, inventory report, request of purchased orders needed in the maintenance department, memos, and other correspondences.
• Point of contact with tenants and maintenance workers.
• Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.
• Coordinate customers’ service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.
• Identify and escalate priority issues.
• Follow-up pending maintenance request and monitor its completion.
• Coordinates with other supervisors, managers, and employees at all levels to ensure commonality of purpose and direction.
• Refer complaints of service failure or repeated maintenance pending request to Call Centre Supervisor/Maintenance Manager.
• Assist in preparing presentations and administrative reports as needed.
• Generate information for analysis reports and other related reports if required.
• Shall demonstrate strong emphasis on communication skills, follow ups and tracking, time management and document control.
• Shall be responsible in the preparation of maintenance invoices, inventory report, request of purchased orders needed in the maintenance department, memos, and other correspondences.
• Point of contact with tenants and maintenance workers.
Requirements/Qualification
• Male not more than 35 years old.
• 2 years of relevant experience as a Call Center Agent / Maintenance Coordinator.
• Very Good English communication skills
• Excellent phone etiquette
• Should be customer service driven and experienced in handling maintenance related concerns
• Able to work with minimum supervision
• Good use of MS Office (Word, Excel, Outlook, Access)
• Able to multi-task and organize in preparing administrative reports in a daily basis.
• Possess strong organizational skills.
• Professional appearance.
• Flexible and ready to work extra time when needed.
• Willing to work under high stress level of environment and pressure.
• Knows how to properly coordinate with suppliers, tenants and purchasing team accordingly.
• With knowledge and work experience in Maintenance Service is an advantage.
• 2 years of relevant experience as a Call Center Agent / Maintenance Coordinator.
• Very Good English communication skills
• Excellent phone etiquette
• Should be customer service driven and experienced in handling maintenance related concerns
• Able to work with minimum supervision
• Good use of MS Office (Word, Excel, Outlook, Access)
• Able to multi-task and organize in preparing administrative reports in a daily basis.
• Possess strong organizational skills.
• Professional appearance.
• Flexible and ready to work extra time when needed.
• Willing to work under high stress level of environment and pressure.
• Knows how to properly coordinate with suppliers, tenants and purchasing team accordingly.
• With knowledge and work experience in Maintenance Service is an advantage.
To apply for this job please visit www.naukrigulf.com.
