Job description

Administration Coordinator

Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.

Your Opportunity

Serco is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key Accountabilities

• Interface with senior management within Serco and externally in a professional, effective manner
• Provide assistance in the scheduling of meetings and appointments, maintenance of files and records, data updating, preparation of various correspondences and business reports
• Provide assistance in in preparing materials for presentations including proofreading & formatting documents, charts, tables, graphs, plans, etc
• Maintain soft copies of standard templates and formats to facilitate consistent & efficient documentation
• Ensure that written correspondence and internal letters are distributed to the concern department/people
• Create and maintain an efficient filing system as per Serco’s Management System
• Manage administrative events such as travelling arrangements, preparing itineraries; coordinating hiring activities for senior management, organizing meetings and group events
• Coordinates company events to make sure it runs smoothly and successfully; managing details like location, selecting menus, accommodation and transportation
• Manage general office administration of the client’s offices as assigned to Serco
• SAP user – Site Purchashing Coordinator. (SRM, Trips, Petty Cash)
• Work in a fast active environment meeting deadlines required by the contract
• To provide timely and effective administrative support as in when required

Specific Requirements

• 3 years minimum experience across administration, helpdesk or call centre
• Excellent command in English & Arabic both written and verbal is essential
• Good literacy and numeracy skills required for the role
• Ideally a degree holder, minimum high school diploma of post-secondary education in a business, management administration or any related discipline
• Advanced level user of MS Office tools, (especially Word, Excel, Visio)
• Proven experience as a team member of a programme/project management office working on complex and large-scale implementation projects and assisting measuring and managing performance and KPI’s;
• Extensive knowledge of a multi-culture organization; know who the key personnel are (both external and internal) and able to understand the organisation’s aims and objectives.
• Appropriate experience within an administrative function within a highly competitive and commercial environment with a prevailing culture of business development, growth, and delivery on projects and customer service levels

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
• We care deeply about our colleagues’ wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.