job descrption

Location: Field Based

Contract type: Perm

Job Ref: 887

Salary: £33,647 potential to rise to £39,585 over 3 years

Closing Date: 10 July 2024

NHS Supply Chain are recruiting for an Account Support Manager in our Out of Hospital Care Team.

The purpose of this role is to own the front-line customer relationships, working with them to deliver value through joint activities whilst expanding our service offering.

Every day you will …

• Own the first line relationship with our customers, taking a consultative approach to build joint work plans, ultimately delivering savings back into the NHS.
• Acting as a first point of contact for resolving customer queries and complaints.
• Focus on broadening key operational relationships, driving value for customers and owning the operational relationships.
• Ensure compliance by ensuring customers comply with any agreed activities/changes that deliver value. Challenges and/or escalates to line management any areas/incidents of non-compliance.
• Accountable for delivering growth / KPIs within your assigned accounts, and ensuring our Customer Relationship Management system is reflective of activity undertaken.

What can we offer you?

We Want To Reward You For Your Passion, Enthusiasm, And Hard Work So We Offer Much More Than a Competitive Salary
• Car Allowance
• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Previous experience in a customer facing role.
• Experience of working with NHS stakeholders, with a particular focus in the non-acute sector.
• Ability to engage and build relationships with a wide network of stakeholders.
• Leveraging a wide network to provide insight and influence outcomes.
• Builds rapport.
• Utilising a customer focussed approach.
• Clear and effective communication skills.
• In-depth, and strategic questioning.
• Managing complexity.
• Ensuring accountability.
• Manages resistance.
• Action planning.
• Knows the buying influences.
• Effectively presents solutions.
• Knowledge of Drug tariff and wound care.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply