Job Description:

Etihad Airways is looking for a detail-oriented and customer-focused Web Chat Specialist to join our team in Dubai. As a part-time entry-level position, the Web Chat Specialist will be responsible for providing excellent customer service through our online chat platform.

Responsibilities:

– Respond to customer inquiries and provide assistance through the web chat platform
– Guide customers through the booking process, address any concerns or issues, and provide accurate information about our services
– Utilize emotional intelligence to understand and address customer needs effectively
– Enhance the customer experience by engaging in meaningful and personalized interactions
– Present information clearly and effectively to assist customers in making informed decisions
– Collaborate with other team members to ensure a seamless customer experience
– Meet and exceed customer service targets and KPIs
– Stay up to date on product knowledge and company policies

Requirements:

– 1 year of relevant experience in customer service or a related field
– Energetic and driven personality
– Strong emotional intelligence to effectively communicate and connect with customers
– Excellent presentation skills
– Ability to work efficiently in a fast-paced environment
– Strong attention to detail and problem-solving skills

Benefits:

– Relocation allowance for eligible candidates
– Joining bonus
– Paid overtime opportunities
– Support for personal and professional development

Working Environment:

At Etihad Airways, we support our employees in their personal and professional development. We provide a collaborative and inclusive work environment where everyone can thrive and grow in their careers.

Equal Opportunity Statement:

Etihad Airways is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Deadline to apply: May 29, 2024

If you are a customer-focused individual with a passion for providing exceptional service in an online environment, we encourage you to apply for the Web Chat Specialist position at Etihad Airways in Dubai. Join us in shaping the future of air travel and delivering outstanding experiences to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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