Job description

• *Job Title:** Web Chat Officer
• *Company:** Exxon Mobil
• *Location:** London, England, UK
• *Job Type:** Part-Time
• *Seniority Level:** Entry Level
• *Years of Experience:** 1

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### Job Description:

Exxon Mobil is seeking a passionate and driven **Web Chat Officer** to join our dynamic team in London. As a Web Chat Officer, you will play a crucial role in enhancing customer engagement through online communication channels. This is an exciting opportunity for candidates looking to grow their career in a multinational corporation while having the flexibility of remote work. If you thrive in a collaborative environment that values respect and teamwork, we encourage you to apply.

### Key Responsibilities:

– **Customer Engagement:**
– Respond to customer inquiries via web chat promptly and professionally, ensuring high customer satisfaction.
– Provide accurate information about our products, services, and current promotions to guide customers in their decision-making.

– **Issue Resolution:**
– Identify customer concerns and issues, offering appropriate solutions or escalating matters as necessary to ensure resolution.
– Follow up with customers to confirm the resolution of their inquiries and maintain ongoing customer relationships.

– **Data Management:**
– Record customer interactions and update customer profiles in the database to track engagement and feedback.
– Analyze interaction data to identify trends and provide insights for organizational improvements in customer service.

– **Team Collaboration:**
– Work closely with other team members and departments to ensure a cohesive approach to customer service and communication.
– Participate in team meetings to discuss feedback, share best practices, and build a knowledge base for future reference.

– **Quality Assurance:**
– Adhere to company policies and standards regarding communication and customer service.
– Engage in self-assessment and contribute to continuous improvement efforts through feedback and training opportunities.

– **Performance Metrics:**
– Monitor and achieve agreed-upon customer service metrics and KPIs, ensuring targets are met consistently.

### Requirements:

– **Education and Experience:**
– Bachelor’s degree or equivalent experience in customer service, communications, or a related field.
– A minimum of 1 year of experience in a customer-facing role, preferably in an online or chat environment.

– **Technical Skills:**
– Proficiency in using web chat software and other digital communication tools.
– Basic understanding of CRM systems and data entry.

– **Personality Traits:**
– Passionate about customer service and committed to driving positive customer experiences.
– Driven to succeed and meet performance goals while helping to foster a positive team dynamic.

– **Soft Skills:**
– Strong presentation skills with the ability to convey information clearly and effectively.
– Excellent decision-making skills, capable of assessing options quickly and choosing the best course of action in real-time interactions.

### Benefits:

– **Travel Opportunities:** Experience the chance to engage with global teams and clients.
– **Joining Bonus:** A one-time bonus is available for successful candidates joining our team.
– **Remote Work Flexibility:** Enjoy the option to work remotely, promoting work-life balance.

### Working Environment:

At Exxon Mobil, we strive for a harmonious workplace where collaboration and respect prevail. Our team is committed to fostering an inclusive environment that encourages innovation and personal growth. We value diversity and seek to create a welcoming space for all employees.

### Application Deadline:
• *Deadline to apply:** September 24, 2024

### Equal Opportunity Statement:

Exxon Mobil is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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