Job Description

Description of position:
Assists members with purchasing tires. Stocks, tags, and organizes all tires on sales floor. Creates tire purchase and service invoice. Answers questions, makes recommendations using 5 steps of selling and provides prompt and courteous member service. In locations with propane services: Once provincial certified, fills propane tanks following all safety procedures.

Daily tasks and responsibilities:

• Assists members in determining tire needs, answers questions and makes product recommendations. Sells tires using persuasive skills and product knowledge.
• Handling the phone line including answering all incoming calls, handle all members inquiries and providing price quotes.
• Oversee .CA appointment program including organizing and booking appointments, responding to emails in a timely manner as outlined by procedures.
• Tags and organizes all special order and .CA tires for efficiency.
• Provides members with booked appointments for special orders at time of purchase.
• Invoices tire purchase and install/repair services. Loads appointment tires and transfers to preset staging area in sales.
• Rings up orders. Receives accurate payment, makes change, processes cheques, credit and debit charges, gives out receipt and submits order according to proper procedures for paperwork and performance of duties.
• Calculates refund amount for warranty returns of tires.
• Communicates with Tire Centre manager, buyers, receiving department and inventory auditors regarding special orders, quantity, status, price, delivery and promotion of merchandise.
• Stocks tires in sales area in accordance with Tire Centre manager’s merchandising plan.
• Keeps tires in steel stocked in accordance with Tire Managers merchandising plan.
• Assists with driving member vehicle into service bay and parking member vehicle in lot after service.
• Assists in Station Operations of shop as required.
• Cleans sales area by sweeping, mopping, spraying, wiping.
• May also assist members with propane refills/purchases. Follows all safety procedures and guidelines.
• Works in an efficient urgent manner throughout the day.

Non-Essential Functions and Tasks:

• Assists in other areas of the warehouse as necessary.

Qualifications (Costco-specific or industry-specific skills that candidates must possess):
• Education/Training: High School Diploma or GED preferred.
• Licenses/Certifications: Valid driver’s license required. Must pass Costco Tire certification test. Propane locations must pass Costco propane certification within 30 days.
• Experience: Candidates with previous tire installation/tire sales experience will be given preference over other candidates.
• Knowledge/Skills: None.
• Other:

Knowledge and talents recommended for job success:
NOTE: For postings in Quebec locations, candidates must be able to communicate in French (oral and written).