Job description

Technical Writer

Make a difference every day

The Job Opportunity

Serco #plusimpact is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key accountabilities

• Provide technical writing support to the Project Manager and the wider team in fulfilling Serco’s deliverables and contractual obligations.
• Support the matrixed organization in the effective delivery of complex contract deliverables by holistically integrating various deliverables through different disciplines.
• Provide leadership in the technical writing and compilation of final deliverables/documentation to support the Programme Director.
• Engage and maintain close working relationships within the client, partner Consultancy, wider Serco team and strategic partners in order to optimize delivery of our services
• Review, update and finalize all deliverables and supporting document types with support and inputs from the wider Serco team to formulate a complete, flowing, and compliant set of deliverables as required per stage.
• Support in the development of internal Document Management Systems, a process to ensure document production review and efficient approval of documents.
• Manage and control the flow of information and documents, internally and externally (Customer’s document Management system).
• Provide comprehensive technical writing expertise and review in the completion of the technical documents.

What we are looking for in our candidates:

• A proven track record of instituting continuous improvement and change management
• Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
• Expert in development and implementation of best practice technical documentation.
• Extensive experience of working internationally (preference for Middle East / UAE).
• Excellent verbal and written communication skills.

Specific requirements

• Bachelor of Science / Engineering from an accredited university
• Minimum 5 years’ experience in related field on national / international major initiatives and developments.
• Demonstrable subject matter expertise (and where appropriate accreditation) across the following elements of technical writing and document production management:
• Facility Management
• Asset Management
• Property Management
• RFP writing
• Procedures
• Processes
• Plans
• Templates
• Operations and Maintenance
• Flow Charts, diagrams and illustrations
• Document Management Systems
• Extensive Experience in document management local and web-based systems (internationally leading document management systems)

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

https://www.serco.com/me

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.