Job description

Position: Technical Support Engineer

Date posted : 2024-09-26

Industry : other

Employment type : Full Time

Experience : 2 to 3 year

Qualification : Bachelor’s Degree holder

Salary : AED 5000 to 10000

Location : Dubai, United Arab Emirates

Company : Confidential

Description :

Hiring Technical Support Engineer

Location: Dubai, UAE

Qualifications:
• Min 2-3 Years Exp
• Microsoft Certification
• UAE driving License is Preferable.
• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
• Strong team management skills, Client communication and managing escalations.
• Ability to perform multi-task.

Responsibilities:

• Provide technical support on Desktop, Laptop, Printers, Scanners, etc.
• Provide technical solutions and investigated alternative methods for solving problem.
• POC of a new software/application as per business requirement.
• Manage the day to day workflow of tickets, emails and phone calls.
• Coordinate with vendors and service providers for efficient and effective office operations.
• Manage major or critical incidents and followed-up till closure.
• Assist team members in finding a suitable solution to resolve user issues.
• Assessment of all end user systems and recommendation of upgradation or replacement.
• Maintaining all the IT Asset records.
• Candidates having valid UAE driving license is preferred