Job description

Join our dynamic team as a Software Account Manager, where you’ll build and nurture client relationships, ensuring they get the most from our innovative solutions. You’ll be the go-to expert, guiding clients with a smile and a helpful hand, making their experience seamless and rewarding. If you love technology and connecting with people, this role is perfect for you!

Responsibilities

• Build and nurture strong relationships with clients to understand their software needs.
• Act as the main point of contact for clients, providing helpful and timely support.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Identify opportunities for upselling and cross-selling to help clients maximize their software investments.
• Provide clients with updates on new features and enhancements, keeping them informed and engaged.
• Gather client feedback to help improve products and services, ensuring their voices are heard.
• Assist in resolving any issues or concerns, ensuring a positive and smooth client experience.

Qualifications

• Excellent communication skills to build strong relationships with clients.
• Proven ability to manage multiple accounts with attention to detail.
• Strong understanding of software products and industry trends.
• Problem-solving skills to address client concerns effectively.
• Ability to collaborate with cross-functional teams for client success.
• Experience in sales or account management, ideally in the tech sector.
• Enthusiastic about helping clients achieve their business goals.