Come join the Virtual Experts Platform (VEP) as a Senior Manager of Engineering. VEP powers AI-driven digital expertise and AI-assisted human expertise for all Intuit customers to ensure customers who enter the Intuit ecosystem never experience a ‘dead-end’ and always have a trusted expert by their side to help them along the way. VEP is core to Intuit’s Big Bet 2 and serves every single customer and that touches all the products across the tech ecosystem including expertise-led offerings such as TurboTax Live, TurboTax FullService, QuickBooks Live.

We are looking for seasoned technology leader with platform mind and experience in building and running highly performant solutions at scale. In this role you will lead a team of high-performing engineers driving the expansion of the platform to a global platform, developing new capabilities. You will draw upon deep technical expertise, solid analytical, critical thinking, and problem-solving skills to steer the platform with a futuristic vision and innovation. You will quickly establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player. This leader partners closely with product management, product development, internal partner platforms, compliance, and site reliability leaders across Intuit.

Responsibilities

• Technology leaders at Intuit think strategically and drive for results. They build high performing teams by putting the right people in the right job at the right time
• Leaders help to innovate by thinking differently. They lead their teams to embrace new ideas that produce outstanding results for our customers. Leaders at Intuit inspire others through action by creating a spirit of collaboration
• In this role you will help to bring out the best ideas from the best engineers by empowering them and leading by example
• Actively raise the operational excellence standards of the services and products to be secure, available, scalable, resilient, and performant. Inspire team innovation and deliver quality at speed across product offerings and platform services
• Your team will create and bring capabilities to market that simplify and solve for current customer needs while building for the future. You will leverage capabilities across the company and build capabilities for everybody to use
• To accomplish this, you will create a shared vision and build and maintain strong cross-functional relationships / alignment with partners across the business (e.g. Product Management, Design, Program Mgmt, Data analytics etc). As an M2, you will also work across the segment to build strong relationships to deliver on ambiguous and complex problems together