Job description

Job Title: Sales Support Administrator

Location: Remote working with 1-2 days a week in our Northampton Office

Salary: £23K – £26K DOE + Bonus

Job Type: Permanent – Full Time. 37 Hours Mon-Friday.

OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the past 25 years, we’ve evolved our services to support energy brokers establish and sustain long-term, successful businesses in the industry. We pride ourselves on our inclusive culture, shared values, team spirit and dedication to excellence, a cornerstone to our success and reputation as the UK’s leading energy sales solution provider.

We are looking for a driven and detail-orientated Sales Support Administrator to play a crucial role in supporting the daily operations of our sales team while enhancing customer relationships. This role involves managing administrative tasks, resolving customer queries and providing comprehensive reporting. For the right candidate, there is potential for career growth, with opportunities to transition into a more sales-focused role.

If you are passionate about delivering exceptional customer service, thrive in a team environment and eager to grow in a fast-paced, rewarding company, we’d love to hear from you!

• Provide daily administrative support for the Partnerships Sales team, including assisting the Partnerships Sales Manager with partner reports, commission summaries and Salesforce data.
• Act as the primary point of contact for customer queries throughout their energy supply (or others) contracts submitted through OnlineDIRECT
• Maintain accurate records of sales, partner and customer information using Salesforce
• Support the team with a range of administration duties to ensure sales are processed, including managing change of tenancies, billing queries and other related tasks
• Build and maintain strong internal and external relationships to deliver an outstanding service and efficiently resolve queries
• Assist with pre-sales information requests to ensure timely and accurate contract processing
• Ensure all documents are correctly logged for each partner, maintaining a ‘right first time’ approach to sales quality and administrative processes
• Provide regular reporting to monitor sales performance, ensuring high levels of accuracy
• Previous experience in a Utilities background desirable
• Minimum of 2 years’ experience in an administrative role
• Preferably, experience in a sales environment supporting a sales team
• Highly organised with the ability to multitask and remain calm under pressure
• Ability to work independently and collaboratively within a team
• Customer orientated with a proactive problem-solving mindset
• Flexibility to adapt to changing business priorities
• A confident, friendly and professional telephone manner is essential
• Strong attention to detail and a commitment to producing high accuracy work levels
• Hardworking, conscientious and eager to grow and develop within the role

OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee’s quality of life and wellbeing*. Here’s a breakdown:

• A supportive and collaborative team environment
• Competitive salary + bonus
• Hybrid Working
• Opportunities for career development and progression
• 25 days holidays + bank holidays increasing with length of service and an option to purchase additional days
• Company Sick Pay
• Volunteering Day
• Enhanced Maternity & Paternity
• Employee Reward Schemes
• Team Incentive Days
• Death in Service (DIS)
• Flexible Health Cash Plan
• Employee Assistance Program (EAP)
• Early Friday Finish
• Cycle to Work Scheme
• subject to length of service

Remote

About the Company:

Online Direct