Job description

Sales and Customer Service Associate – Work from Home / Fully Remote (Calgary)

Location: Work from home (Must live in Calgary)

Do you love the idea of being part of a team that will forever change the way Canadians interact with our favourite brands? Do you enjoy working in an entrepreneurial environment, where quick decision-making enables meaningful and measurable progress? Are you always striving to be a top performer in anything you put your mind to?

Does the prospect of joining a disruptive (but proven) business, with tons of growth potential, excite you?

We’ve already hired 200+ Calgarians, and we’re just getting started! Grow with us!

Actually build a career at 7x, and gain access to our world-class compensation package including:

• 100% Health and Dental Coverage package, on day 1
• Total cash compensation of 20-40% higher than other similar roles in Calgary
• Predictable scheduling and office hours
• Disrupt an industry together, with our proven recipe!

If you answered yes to the questions above, then we’d love to hear from you!

About 7x

7x was founded on the basic premise that most contact centers suck, resulting in painful client interactions with some of the world’s most recognized consumer brands. We set out to reinvent the industry, shifting focus towards co-creating delightful experiences to drive brand affinity, loyalty and conversion, for our client brands. We’ve now proven, with one of Canada’s largest Telcos, that this approach drives exponential results! Our unique engagement model involves a more customized and collaborative approach to designing, building, and operating omnichannel contact centers for the world’s coolest customer-centric brands. We help our clients redefine industries – from top to bottom and inside out.

Delivering a world-class experience requires that we look at the world in a whole new way. Using kick-ass technology, and insights gleaned from rich data, we create exceptional, fully customized, experiences that go well beyond what anyone thought possible.

Key Responsibilities

• Demonstrated ability to effectively implement a consultative and solutions-based sales and/or methodology.
• Thrive in a fast-paced environment and meet established sales targets.
• Multi-task in various systems to ensure the customers transaction is completely quickly and accurately.
• Demonstrate ability to positively influence customers (propose options/solutions).
• Act as an ambassador for our clients and provide their customers with a superior experience.

Required qualifications

Only four real requirements:

• You’re an Ace at navigating software systems: Exceptional multitasking skills with productivity tools such as MS Office and Microsoft Windows.
• You know how to be real: You have the patience to listen attentively, solve creatively and create strong human connections.
• You’re an upbeat, self-motivated, tenacious team player who is a fast learner, and has the ability to work independently.
• You have stronger-than-average English language skills (verbal and written communication) that translate well across communication channels (i.e. Phone, Email, and SMS).

A couple “nice to have” items:

• Telephone sales or service experience is nice, but not required.
• Telecommunications industry experience is nice, but not required.

Job Types: Full-time, Permanent

Salary: $35,000 – $55,000 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Monday to Friday