Job description

Job Summary

To undertake desert tour safari’s for guests and visitors with a specialised 4×4 vehicle and to ensure the guests safety all throughout the activity/event.

Key Duties And Responsibilities

• Understands the company’s objectives and standards, values and culture of the company applying them on the job daily.
• Achieves customers’ expectations and performance targets of the department.
• Ensures Security awareness and safe keeping of all valuables trusted in your care (e.g. company’s equipment).
• Demonstrates correct way to use 4×4 off-road vehicle.
• Ensures the cleanliness of the vehicles inside & outside and reporting any vehicle issues that might affect the health, safety and wellbeing of the driver and its passengers.
• To constantly assess the terrain on which the safaris are being conducted on to ensure the safety of the vehicle and the persons in it.
• Ensures that all guests / members appointments are checked in advance and roster planned accordingly.
• Ensures awareness of emergency procedures and carries out tasks in emergency situations.
• Coordinating and delivering safari activities as per the assigned time, on time.
• Responsible for the safety and well-being of guests and must make the guest stay as comfortable as possible, thus exceeding expectations.
• Assisting with guest/staff transfers when required.
• Performs other duties as requested by superiors as and when required.
• Provide assistance/support to other departments when needed.
• Safely operate a multi passenger 4×4 off-road vehicle and have a valid manual driver’s license.
• Assist guests with coordinating activities including desert tour safari and various other activities in the resort in a pleasant and patient manner.
• Provides guests with professional, efficient and friendly service.
• Co-ordinates appointments and ensures the co-operation between drivers.
• Participates in any scheduled training programs.
• Performs other duties as requested by superiors as and when required.
• Follows standard operating procedures and policies.
• Adheres to the Business Conduct and Ethics Policy.
• Adheres to the Conduct on Duty and in Public Areas policy.
• Adheres to the Telephone Standards.

Skills, Experience & Educational Requirements

• Diploma / Degree equivalent education.
• Diploma / Degree equivalent Hotel related education.
• Physically fit for the position.
• UAE or International driver’s license (Manual)
• Advance 4×4 driver’s license issued by the RTA.
• Minimum 02 years’ experience as a 4×4 off-road driver.
• Time management.
• Leadership / People management.
• Good communication skills, (written and verbal)
• Knowledge in micros Microsoft office word/excel/power point.
• People management experience.
• Strong orientation towards customer service.
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment.
• Presentation skills.
• Initiative and Commitment to Achieve.
• Effective Communication.
• Attention to detail.
• Problem solving and decision making.
• Leadership skills.
• Customer focused.
• Team work.
• Interpersonal skills.
• Strategic Thinking.