Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced, talented people. We have a flexible, semi-asynchronous working culture with very few meetings. A mix of pre-sales and third-line tech support, you’ll directly resolve ~50% of bugs that cross your desk and triage the rest, so you will need a lot of engineering experience, problem-solving skills, and customer support experience. As the first and only member of the tech support team, you will help shape the role and the division. In the long term and as we grow the team, there are leadership opportunities for the right person. We are fully remote We don’t have a head office for you to visit, and we never will. Gives us task flexibility and work-life balance. Annual company performance bonus You buy the laptop and claim back the cost – and it’s yours to keep. £500 a year for new tech/home office 32 days of paid holiday per yea Four weeks in one go, one day off (almost) every other week, or anything in between. Enhanced parental leave Today, we now help more than 100,000 drivers deliver over 1bn packages worldwide (about 20 a second!), $In short, we are looking for someone with experience in a similar role at a Senior+ level (possibly in a start-up where you covered a lot) or who has software engineering and tech support experience. Full-stack engineering/development experience, as well as technical support or sales support engineer experience (or a similar position) Spoken and written English to a high professional proficiency or native level Join a customer call with our Senior Account Exec to provide technical guidance about how the implementation would go between our API and their CRM A couple of async conversations with our customers who are in mid-implementation of our API and could use some guidance Handle 10-15 technical support tickets, help users understand how to use our more complex functionality and how best to set up their teams Sacrificing quality. Working with junior folks