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Job description
Job Description
Role: Customer Service Senior Officer
Location: Abu Dhabi
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities Of The Role
• Responsible to close customer complaints and ensure that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner
• Deliver right levels of service skills support & coach other colleagues
• Participate in regular review and development meeting with key stakeholders
• Ensure compliance with bank policies
Specialist Skills / Technical Knowledge Required for this role:
• Customer service skills in order to resolve customer complaints
• Display flexibility in dealing with clients and other team members
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills
• 2 years’ experience
To apply for this job please visit ae.linkedin.com.
