To Apply

Submit a video interview application : https://hire.li/IvXmxO-XtlxmEefZokvFi

About Monos

Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey. As a member of 1% for the Planet, and one of the first luggage brands to be Climate Neutral Certified, we are committed to taking action to protect the places we love.

We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected and supported.

With big plans for the future including purpose-driven product launches, brick and mortar retail locations, and establishing ourselves as leaders in the travel industry in an ever- changing world, we’re looking for passionate, skilled, and driven individuals to join our team. If this sounds like you, we’d love to get to know you!

As a Retail Host for the Retail Experience team, you will have a fulfilling career upholding standards of client experience & operational excellence.

Responsibilities

• Deliver exceptional and memorable experiences that foster affinity to the Monos brand
• Demonstrate profound product knowledge to assist customers in making informed purchasing decisions
• Engage with customers, understand their needs, and provide personalized recommendations
• Navigate and resolve customer issues in a timely and positive manner, turning challenges into opportunities to showcase Monos’ commitment to their experience
• Be a collaborative team player, contributing to the overall success of the store
• Foster a positive and supportive working environment
• Provide feedback that will enhance the team and customer’s experience
• Execute day-to-day store operations with excellence, including POS transactions, store maintenance, and product management from receiving to presentation

Experience Level

• 1-2 years experience in retail
• Outstanding customer service skills
• Exceptional communication skills to be able to communicate effectively with store team and customers
• Ability to problem solve and work well under pressure
• Must be able to work flexible hours including early evenings and weekends
• Ability to lift and carry up to 25 pounds

Bonus points if you have skills in:

• Hospitality or similar industry experience
• Shopify

Why be a part of Monos?

• Rocketing growth – yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That’s because we believe in developing, investing, and promoting from within.
• Outstanding culture – entrepreneurial, fun and leads with empathy
• Company discount on Monos luggage for yourself and friends/family
• Competitive salary
• Fun company events

Job Type: Full-time or Part-time

Salary: $18.00-$23.00 per hour

Job Type: Part-time

Pay: $18.00-$23.00 per hour

Benefits:

• Store discount

Flexible Language Requirement:

• French not required

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-06-03