Job description

About the Company

Are you interested in working with a successful company in Eastern Ontario? Does a stable company with exceptional opportunity to move forward in your career intrigue you? Our client, located in Ajax is searching for an experienced Operations Manager to take on the role as the cornerstone of the management team.

What our client can offer you:

• Health Care spending account ($1500 for first year and $3000 after the second year)
• Competitive compensation $60,000 to $80,000 depending on experience
• Competitive vacation- 3 weeks vacation

This is a fantastic opportunity to work with a growing company in the local area. Interested and qualified candidates please apply today!

About the Role

We are seeking an experienced hands-on Sales/Revenue Operations Manager who can double as the Chief of Staff to lead our revenue generating activities and to optimize the sales performance. This role will report to Co-Owners and be held accountable for the procedures in the organization. The Goal of this role is to improve customer experience at all levels while increasing revenue, and employee satisfaction.

Responsibilities

• Manage and take overall responsibility for the teams that provide customer service and packing and delivery of finished goods to clients
• Redefine and implement processes throughout the sales and support teams
• Manage all processes and ensure they are adhered to
• Provide input, support and guidance to help company achieve “on time” delivery of goods
• Oversee inventory management
• Oversee fulfillment of outbound customer orders
• Build rapport with vendors for purchasing of materials and parts
• Manage client relationships
• Oversee Purchasing, Customer Service/Inside Sales and Warehouse/Distribution
• Oversee all training and provide ongoing training to all employees

Qualifications

• Post secondary education in a related field
• A minimum of 7 years experience in operations and customer service
• Experience with leading customer service and fulfillment teams, experience working in a B2C environment.
• Experience in creating policy and procedures and ensuring all team members follow the company’s policies.
• Strong knowledge retail distribution
• Experience with ERP systems
• Equal Opportunity Statement

Our client is an equal opportunity employer, committed to meeting the needs of all individuals in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC) where we evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We are committed to the creation of an exceptional work environment wherein we maintain values of mutual respect, integrity, dignity, and inclusivity; and encourage the open exchange of ideas and opinions.

If you require a specific accommodation because of a disability or a medical need, please inform the recruiter. This ensures that the appropriate accommodations are in place at the time of your interview and before you begin your employment.