Job description

OPERATIONS MANAGER

We’re looking for an Operations Manager to ensure our day-to-day operations continue to run smoothly as we grow and evolve.

About Us:

Box of Crayons is a Toronto-based learning and development company. We partner with large, global organizations to offer practical, interactive, and transformative learning experiences. Curiosity is our specialty– we believe that developing curiosity in individuals creates strong businesses with healthy and connected workplace cultures.

About the Role:

We are seeking an Ops Manager to oversee the general operations of Box of Crayons. In this role, you will own the inside operations of the business and work with leaders to ensure it is a well-run company, with the right information to the right people, at the right time. This means that your role will include things like reviewing existing systems and processes, and in partnership with department leads and other team members, find areas for us to improve, plan and help execute long-term initiatives for success.

We need someone who is hands-on, and who isn’t afraid of blending strategic thinking and carrying out the daily administrative tasks that characterize small business life. A key liaison to external consultants (IT, HR, etc), you are a strong project planner, communicator, and a generous and curious collaborator.

If all of that sounds like your cup of tea, read on!

Key Responsibilities:

The role of an operations lead is often different in different businesses, and different stages of an organization’s growth. As such, many pieces of the operations manager’s role are pieces of other roles, and as Box of Crayons evolves and grows, the role will evolve, too. But there are a few critical business functions that we want our operations lead to be managing:
• Working to evolve, and align the team to Box of Crayons’ operating system (leadership team meetings, all-company meetings and offsites)
• Collaborating with the executive team to create long-term plans and initiatives to accomplish company goals (OKRs and multi-year objectives) efficiently
• Coordinating with other teams to implement strategies, process and system changes, and cross-training efforts such as info security and privacy practices
• Helping establish sources of truth for all corporate data and a map of all key corporate systems
• Working with legal to help establish key information systems and legal agreements used in our business
• Analyzing processes with an eye to minimizing costs and finding efficiencies
• Developing (with support as needed from external HR, and in partnership with people managers) and implementing strategies to support ongoing strategic skill development and programs and practices to keep employees engaged
• Reviewing and improving on- and offboarding processes, and support administratively and through interviews the search for new talent
• Creating presentations and communicating with executives about plans and strategies
• Leading the execution of org-wide initiatives such as the implementation of a new tool or rolling out new Google Workplace processes and practices,
• Administering (and continuously improving the use of) key corporate systems (Google, Zoom, Collage, Slack, etc.)
• Administering employee benefits (i.e.. health & dental, RRSP, PTO)
• Leading and managing/maintaining vendor relationships, including vendor vetting practices, vendor onboarding (including contract/document administration ), and client onboarding process and practices, in partnership with finance, legal and sales
• Project managing major cross-functional projects, including holding regular meetings to communicate updates and timelines, and resolve issues
• Planning and executing team events, and assisting with client events as needed

Our ideal candidate:

• Has 8-10 years’ experience as an operations manager
• Has experience with financial planning, process creation, policy drafting, and has budgeting skills
• Is highly proficient using Google Workplace, Excel/Google Sheets, Hubspot
• Is looking for an opportunity to build operational systems and processes that incorporate new technologies for a growing business
• Wants to grow and help lead growth in a small but mighty team
• Loves rolling up their sleeves and doing hands-on work
• Sees operations as critically in service to the business, and to making the business run smoothly
• A plus is if you also have a clear understanding of database architecture, and basic data regulations

You are:

• Analytical, and a strong decision maker
• A problem-solver
• Policy planning skills
• An identifier of opportunities
• A clear and consistent over-communicator
• Highly collaborative
• Supremely organized, and excel at planning and prioritizing
• Able to build relationships quickly and lead through influence
• Able to manage competing priorities and needs, negotiating diplomatically

At Box of Crayons, we’re looking for people who are:

• Aligned to and excited about our mission and values
• Insatiably curious, always asking more questions and seeking better answers
• Driven and ambitious, but also buoyant, creative, and scrappy

Studies suggest that women and people of color might be less inclined to apply for roles if they don’t meet every qualification. We’re just looking for the best candidate for the job, and that could be you, even if you don’t meet every qualification listed. We especially want to hear from you if you believe in the power of curiosity in creating a better workplace and world.

Why be part of our team?

Box of Crayons is a unique place. We are a fully remote and distributed company, with “Crayons” spread across Canada. We offer awesome perks like unlimited vacation time, a four-day work week, group benefits, a parental leave top-up and the pleasure of being surrounded by inspiring colleagues and clients who share the same mission: to unleash the power of curiosity.

HIRING PROCESS & DETAILS

Location: We are a distributed workforce with people located across Canada. We ask that only applicants eligible to work and based in Canada apply.

Our Hiring Process:

To give you more insight into what to expect, qualified, selected candidates will have:

Step 1: 20 minute phone call covering the basics of the role and our company, and a high-level overview of your past experiences, goals and interest in this role.

Step 2: A 45-minute video interview with members of the BOC team to dive deeper into your experiences, goals and communication style.

Step 3: A 60-minute video interview with Senior Leaders including candidate’s presentation of exercise

Step 4: References checked for the successful candidate(s).

While not all applicants will be selected to go through the interview process, we do aim to respond to all applications when possible.

Projected Start Date: October 15, 2024

Application deadline: October 2nd, 2024

Salary Range: 120,000-140,000

If this is not the role for you but you know of someone who would be the perfect fit, please feel free to share!

Box of Crayons is committed to a culture of diversity, so actively welcomes and encourages people who self-identify with minority groups to apply. We are committed to human flourishing and stand in support of racial equality, diversity, accessibility and inclusion for all. We strive to provide an environment and hiring process that is inclusive and accessible. If you require accommodation at any stage in the recruitment process, please contact accessibility@boxofcrayons.com, and we will work with you to make sure your needs are met.