Job description

About Daisy Inclusive UK:
Daisy Inclusive UK is a leading charity dedicated to creating inclusive environments for disabled and vulnerable people, promoting social integration and personal development. Our mission is to build stronger communities by providing a variety of services, including our One Stop Shop and Community Champions programs. These initiatives offer essential support, advice, and guidance for individuals, empowering them to lead independent and fulfilling lives.

Role Overview:

In this role, the successful candidate will manage the One Stop Shop. The One Stop Shop provides a single point of access for people to obtain information, advice, and support across various areas such as health, wellbeing, employment, and social services and will help others engage with Daisy Inclusive UK’s services.

Main Responsibilities:

One Stop Shop Manager Responsibilities:
• Day-to-Day Operations: Manage the overall functioning of the One Stop Shop, ensuring it is a welcoming, accessible, and well-organised space for service users.
• Service Delivery: Oversee the provision of a wide range of services, including advice on housing, welfare, employment, health, and social services, ensuring beneficiaries receive the help they need.
• Stakeholder Liaison: Build and maintain relationships with local authorities, partner organisations, and service providers to enhance the range of support offered at the One Stop Shop.
• Monitoring and Evaluation: Implement monitoring systems to track service delivery outcomes, ensuring the effectiveness of the One Stop Shop in meeting community needs.
• Client Engagement: Provide one-to-one support and guidance to beneficiaries, helping them access appropriate services and achieve their personal goals.
• Reporting: Prepare regular reports on the One Stop Shop’s performance and progress, including service uptake and impact analysis, for senior management and funders.

Candidate Requirements:

Qualifications and Experience:

· Relevant transferable skills and experience, ideally within the charity or community sector.
• Experience in a similar management role with a focus on service delivery, community engagement, and partnership working.
• A proven track record of working with volunteers, including recruitment, training, and supervision.
• Experience working with vulnerable and disabled individuals, with a commitment to promoting inclusivity and diversity.

Skills and Attributes:

• Leadership: Strong leadership and management skills, with the ability to inspire and motivate both staff and volunteers.
• Communication: Excellent interpersonal and communication skills, with the ability to engage effectively with shop volunteers, staff, and external stakeholders.
• Organisational Skills: Strong organisational abilities, capable of managing multiple tasks and priorities across the business.
• Problem Solving: Ability to think critically and solve problems efficiently, particularly when supporting individuals facing complex challenges.
• IT Proficiency: Proficient in the use of IT systems and software, including Microsoft Office, for maintaining records, reports, and program evaluations.

Personal Qualities:

• Empathy and Compassion: An empathetic and supportive nature, with a genuine passion for working with people from diverse and often vulnerable backgrounds.
• Community Focused: A strong commitment to building inclusive, resilient communities through advocacy and empowerment.
• Resilience: Able to manage challenging situations with patience and professionalism, maintaining a positive outlook even in difficult circumstances.

Health & Safety and Compliance:

• Health & Safety Compliance: Ensure that all work carried out at the One Stop Shop complies with relevant health and safety standards.
• Safeguarding: Ensure safeguarding policies and procedures are adhered to, particularly when working with staff and volunteers.