Job description

At Mailscale, we’re helping businesses to grow and be seen by sending more emails.

We care about customers.

A lot actually.

Our bold vision is to create a 5-star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you 🙂

Does this excite you?

Tasks

• Lead, hire and manage a support team.
• Develop, implement and improve support strategies and KPIs.
• Maintain & Improve support documentation and processes.

Requirements

• Proven experience in customer support or similar roles.
• Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
• Strong communication and leadership skills.
• Empathy and passion for customer service.

Benefits

• Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
• Growth: Advance your career in an exciting, fast-growing startup.
• Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
• Flexibility: Enjoy a flexible work setup focused on outcomes.