Manage and oversee all aspects of the wallet parking operationsOversee daily operations of the wallet parking service, ensuring efficiency and customer satisfactionManage a team of parking attendants and supervisors, providing guidance and support as neededImplement and enforce parking policies and procedures to ensure smooth operation of the serviceMonitor parking facilities for cleanliness, maintenance issues, and security concernsHandle customer complaints and inquiries in a professional and timely mannerCoordinate with vendors and suppliers for equipment maintenance and replacementConduct regular training sessions for staff to improve customer service and operational efficiencyPrepare and analyze reports on parking revenue, occupancy rates, and customer feedbackStay updated on industry trends and best practices to enhance the parking serviceCollaborate with other departments to ensure seamless integration of parking services with overall operationsEnsure efficient and timely parking services for customersTrain and supervise parking attendants to provide excellent customer serviceMonitor and maintain parking equipment and facilitiesHandle customer complaints and resolve issues promptlyMaintain accurate records of parking transactions and revenueImplement safety procedures and protocols to ensure a secure parking environmentCollaborate with management to develop strategies for improving parking operationsStay updated on industry trends and regulations related to parking managementDrive revenue growth through effective marketing and promotion of parking services Certification in parking management or related field is a plusMinimum of a high school diploma or equivalent, with a Bachelor’s degree preferredAt least 5-7 years of experience in parking management or related fieldPreference for candidates with experience in the hospitality or service industryStrong communication skills in English, with knowledge of additional languages a plusProficiency in Microsoft Office and parking management softwareExcellent organizational and multitasking abilitiesCustomer-focused mindset with a passion for delivering exceptional serviceLeadership qualities to motivate and inspire team membersAbility to work in a fast-paced and dynamic environmentLanguage requirements: Proficiency in English; knowledge of additional languages a plusPhysical abilities: Able to stand and walk for extended periods; lift and carry heavy objects as neededNationality preference: AnyNeed UAE Driving License