Job Description:

IT End User Support Technician

Dubai

Parsons is looking for an amazingly talented IT End User Support Technician to join our team!

What You’ll Be Doing:

• Provides analytical and IT technical support in person and remotely to end users of Parsons personal computers, workstations and related software and hardware.
• Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
• Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
• Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
• Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
• Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
• Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
• Reporting to IT site lead.
• Provides IT on call support for nonbusiness hours (Weekends and Holidays).
• Performs other responsibilities associated with this position that may be appropriate.

What Required Skills You’ll Bring:

• High School/Diploma/Degree or equivalent and 0-1 years of related work experience providing support to end users (or an equivalent combination of work experience and education)
• At least one Microsoft or Cisco Certification is preferred
• A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
• Familiarity of the MIS environment.
• Good customer service skills.
• Team player.

What Desired Skills You’ll Bring

• Fluent in Arabic and English.
• UAE National
• Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
• Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person).
• Ability to write basic documents (may include email or memos).
• Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, vendors).

Minimum Clearance Required to Start:

Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran