Job description

Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we’re looking for an International Key Accounts Manager to join our International Commercial team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our InPost collection points, we’re bringing freedom to anyone with a parcel.

On our path to transforming e-commerce delivery in the UK, we’re building an unparalleled group of talent that’s hungry to help us disrupt the industry (find our 2023 annual report here). Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We’re a passionate bunch and expectations are high, but we’re team players – collaborating, supporting, and leaving egos at the door.

About the role:

To support our rapidly growing International client portfolio we have an exciting opportunity for a passionate and extremely driven Key Account Manager to join our team. If you thrive on providing A* service, have an abundance of energy and charisma and a passion and curiosity for eCommerce this role has your name on it.

The role will report into the Head of International Client as part of the International Commercial team and will focus on the management and retention of eCommerce retail partnerships in the UK local market.

This role will work closely with the UK Commercial team & International Commercial team to execute the Group strategy for highlighted accounts, supporting in growing these partnerships and cementing InPost as a strategic partner.

A fantastic opportunity for someone who is looking to take their client skills to the next level; nurturing our accounts locally to exponentially reach their fullest potential.

What you’ll be doing:

• Participate in the creation of strategies that drive product adoption & value realisation, delighting our customers throughout the duration of the customer lifecycle
• Working alongside the International Commercial team to own and execute the local market commercial agreement for key International clients, monitoring and tracking key risks and opportunities and ensuring adherence to the local agreement and terms
• Regularly and proactively engaging partners to maintain solid relationships locally which unlock further opportunities for growth in-market
• Develop a comprehensive understanding of the business challenges faced by your customers and identify how InPost can partner to address these
• Use data and insights to track client performance and identify opportunities for growth and development
• Support in commercial and contract negotiations with International Account Owner to deliver sustained and profitable growth to the market
• Handling escalations, answering queries and solving problems
• Delivering service quality reports and analysis back to our clients at regular intervals to provide insight into service utilisation and performance
• Cross-functional and strategic project support where relevant to local market
• Co-ordination amongst multiple local teams to ensure your client is leveraging the most and the best InPost Goup has to offer; including engagement and partnership with Merchant Acquisitions, Strategy, Operations, Marketing, product, Technology and Merchant Onboarding team
• Sharing knowledge and learnings with wider International Commercial team to help inform and support the development of the commercial strategy and key objectives in local market

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today’s stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We’d be particularly excited to hear from you if you have the following:

Experience within retail in-house logistics

Ecommerce background

Proven track record of managing Enterprise retail accounts in UK market

Perks of the job!:

We love to reward our people for the great work they do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

🌟 Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental Leave
We support you during those precious family moments.

🚊 Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

🌳 Volunteering Day
Take a paid day to make a difference in your community

More Perks…

🏡 Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

💼 The Tech You Need
Work from home like a pro with the right tech set up

💰 Perks at Work
Save money on life’s big and small purchases with access to local and national discounts and online classes.

🐶 Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.