Job Description

Roles & Responsibilities

Information Technology Supervisor

Key Duties and Responsibilities

• Contribute to the establishment and maintenance of IT operations to support the administration and service delivery needs of the resort.
• Commissioning, migrating and decommissioning hardware, software, and network infrastructure and user access to support the needs of colleagues.
• Performing user management support for user accounts.
• Undertaking routine maintenance and checking of networked workstations and other peripherals.
• Following acceptance testing for new IT equipment.
• Installation, configuration and removal of standardized software onto systems as advised by the Cluster Director of I.T.
• Accurately recording, administering and managing lifecycle of assets and software licenses through IT asset management system.
• Maintaining IT knowledge base with system documentation, procedures and help sheets
• Proactively monitor system security patches and malware updates to ensure currency and correct deployment
• Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data.
• Analyzing backup issues and report findings to Cluster Director of I.T.
• Undertaking some web or system development as required
• Regularly backup and manage the Resort s Internet site, ensuring security patches for modules are tested on the test site prior to updating the live site.
• Producing and running system and network monitoring reports and utilities.
• Accurately administrating and managing the Helpdesk system and processes.
• Providing colleague support to users and ensuring that user s requests are understood, properly documented and prioritized.
• Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimize client response times.
• Investigating issues and accurately recording actions taken, diagnostic information, outcomes and time taken in the support log.
• Ensuring all helpdesk requests are completed and outcomes are communicated to colleagues.
• Developing procedures and help sheets to assist with instructing colleagues with appropriate practices.
• Continually seeking opportunities to increase internal client satisfaction and deepen customer relationships.
• Research and understand new IT technologies and apply these to work situations under the direction of Cluster Director of I.T.
• Assist with disaster recovery readiness and contingency plans
• Undertake any other ICT tasks or responsibilities as requested by Cluster Director of I.T.

Skills, Experience & Educational Requirements

• 2 years experience in IT operation in 5 star hotels
• Tertiary Qualification in Computing or similar field
• Microsoft certification MCITP or other similar industry certifications
• Working knowledge of SharePoint and Exchange 2010