Job Description

Roles & Responsibilities

Purpose of the Role

Promoting and selling Holidays & Travel products, handling leisure-related tasks to ensure company profitability and achieving targets.

Essential Duties and Responsibilities

• Handling holiday package inquiries to conclusions from walk-in, corporate clients and online channels. Log in inquiries for follow-through conclusion
• Converting enquiries to bookings to achieve monthly & yearly sales target on Holidays packages.
• To do tele sales on holiday packages.
• Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company s brochures & destinations.
• To promote special IT & Corporate fares for all packages to maximize profits.
• To participate in trade expos/exhibitions/brochure launches or any other promotional event conducted by tourism board.
• To comply with Holidays division regulations while constructing the package.
• To use only company approved suppliers/vendors.

Supervisory Responsibilities

• Assisting Travel Consultant on Holidays package.
• Seek management assistance and guidance by reporting any issues/worries related to reservation & ticketing which can escalate in the future.
• IATA certificate
• Other relevant supporting certificates related to leisure travel & auxiliary courses
• Computer literate in MS Office & Windows
• Planning, organizing, strategic thinking and analytical skills
• Able to use GDS for flights booking, online hotels & rail booking systems for other ground arrangement bookings
• Minimum of 3 years experience in the travel or airline industry

Competencies

To tailor-make and customize trip plans, and itineraries for Holidays packages as per clients requirements.
Knowledge on varies Holidays destination in the world.

Negotiation & persuasion skills with clients and vendors

Complexity

• More exposure to popular Holidays destination to work with clients.
• Multilanguage skill