guest service supervisor

Website Rama Gaming House – Scarborough

Job description

• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience
Work setting
• Casino

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people
• 11-15 people
Certificates, licences, memberships, and courses
• Casino Gaming License

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Overtime required
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Do you have previous experience in this field of employment?

Experience

• 1 year to less than 2 years
Financial benefits
• Bonus
• Gratuities

To apply for this job please visit ca.indeed.com.