Job description

Responsibilities

• The following are specific responsibilities and contributions critical to the successful performance of the position:
• Have a working knowledge of all Corporate and Hotel operating procedures.
• File visa application for guests and employees and ensure a timely approval.
• Ensure that associates who have direct contact with guests must have their food handling card.
• Maintain a weekly cost overview with detailed justification.
• Assist with applications for various licenses needed for the Hotel i.e. liquor, Hotel, entertainment etc.
• Maintain a passport file system in the office.
• Monitor the visa, occupational card and passport expiration of all the associates.
• Ensure that front office maintains a proper guest passport file system.
• Accompany employees to the airport at the end of their contract to ensure visa cancellation.
• Assist the Sales Department with leads from local companies and Government institutions.
• Responsible for following up online pendingvisas at the Immigration office for verification
• Responsible of sending all the documents for Medical, EID, cancellation, OHC, change of status typing to the typing centerand collecting the applications ifit’s required
• Responsible of assisting new associates for visa and OHC Medical from the Hotel to Hospital and vice versa.
• Responsible of Collecting EID cards, OHC cards from the respective Govt. Authority and send an email to Govt. Relation Manager
• Responsible of Taking monthly Hotel reports for all the associates, from Immigration Authority
• Responsible of applying renewing, paying Etisalat, Ejari, Empower and DEWA bills for the hotel.
• Responsible of Assisting terminated staff to the airport to ensure their exiting the country as perthe company’s policy
• Responsible for any attestation of documents required by the associates as well as the Hotel documents attestation.
• Assistant if required in providing update regarding any pending visa’s, EID, OHC card to Govt. Relation Manager in a daily basis.
• Responsible of following up with the team and tracking the cancellation applications, change of status, while processing visa applications
• Responsible of the guest visas incase of any visa was pending or rejected.
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do your job but normally not less than 48 hours per week.

Education & Experience

• Good level of English essential
• Skills and Knowledge
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Job Specific Computer Skills – Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
• Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Equipment Selection – Determining the kind of tools and equipment needed to do a job.
• Originality – The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
• Mathematics – Using mathematics to solve problems.
• Management Competencies
• Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.
• Building Trust – Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization.
• Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus – Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
• High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving/Decision Making – Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
• Stress Tolerance – Ability to maintain stable performance and positive relationships with others while under pressure or opposition.