Job description

Make your passion your profession!

Every day, passionate employees connect our customers to the world and everything in it – it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work. If you are passionate about entertainment, including binge watching TV or surfing the Internet on the fastest speeds, you should consider a job at Shaw.

At Shaw we believe a diverse workforce fosters diversity of thought and perspective, and more diversity means more solutions. We invite all qualified individuals to apply.

Upcoming Opportunity:

Customer Solutions Expert

As a Customer Solutions Expert in Winnipeg, MB you’ll reach out to current and prospective customers over the phone to connect them to the entertainment and people they love. If you are enthusiastic about building connections, excel at exploring sales opportunities with a focus on the customer, and love the feeling of achieving a goal, the Customer Solutions department is the right fit for you!

What We Require:

• We want to reach people when and where they use our products – in their homes! Therefore, we require availability to work between the hours of 5:00 PM to 10:00 PM on weekdays, and from 2:30 PM to 7:30 PM on weekends. Additional hours may be available – ask us for more details!
• Available for 2 weeks of required paid, full-time training

What we offer:

• A competitive base salary and leading edge Pay for Performance incentive plan that includes monthly bonuses and uncapped commissions!
• Industry-leading rewards and recognition program where you can earn point towards things you love such as travel, accommodations, and merchandise!
• Shaw provides a customizable benefits plan to suit you and your family’s needs, including dental, vision, and extended coverage for massages, acupuncture and laser eye surgery. The benefits are available within your first month to both part-time and full-time employees
• 3 weeks of paid vacation so that you can have a healthy work-life balance (available to part-time and full-time employees)
• Incredible employee discounts for all your entertainment needs including WideOpen Internet 150, all you can watch TV/video, and all you can talk long distance, as well as corporate discounts with many major retail partners
• Dedicated resources for continuous learning and career growth, as well as opportunities both locally and across Canada. There were over 250 internal career moves within the last year, 52 of which were leadership positions
• scholarships for dependents, enhanced parental leave, and retirement and savings plans
• A Recruit & Reward program to help employees earn up to $1000 when you refer a friend or family member to a role at Shaw
• Employee Giving Programs to augment your charitable endeavors and support you in giving back to the community

Being a Customer Solutions Expert:

Shaw has been known for providing the highest quality consumer and content product offerings since 1971, and it’s up to you to spread the message even further! Using a customer focused approach, you will connect with both current and future customers to educate them on Shaw’s products and services, and how they complement their needs, wants and lifestyle.

You will become our customers’ connectivity expert on entertainment packages and services that add value to their day-to-day life, allowing them to stay connected more effectively. You don’t shy away from a challenge, are goal-orientated. and love to be in control of your own destiny. You have excellent verbal communication that allows you to encourage an unscripted, organic, and engaging conversation. You love seeing others succeed and want to be a part of a team that celebrates success together. If this sounds like you, you could be our next Customer Solutions Expert!

What You Bring:

• The ability to have an engaging conversations to uncover sales opportunities that are based upon our customer’s needs.
• A desire to take control of your earning potential and a drive to continually reach (or exceed!) goals and targets.
• A positive, “can-do” attitude that leads to exceptional customer experience.
• Ability to effectively navigate computer applications while communicating on the phone.
• The ability to network with current customers, family and friends to identify and connect with new potential customers.
• Ability to work independently and the desire to go above and beyond while contributing to your team’s overall success.
• Excellent organizational & multi-tasking skills while being adaptable to changing priorities.
• Self-motivated, goal and career oriented with the ability to work in a fast paced, dynamic environment that continually evolves to serve our customers better.

Here’s what few of our people say about working with the Winnipeg Customer Solutions team:

“What I enjoy most about Shaw is the atmosphere, you always see people smiling and having fun here! It’s a place that I look forward to coming to everyday. I feel my opinions matter at Shaw and support for my career development is readily available.”
-Amy T.

“What I like about Shaw is the support and guidelines you get from your leaders. By working here, you will build a family of friends/mentors & leaders who will care about you.”
– Michael L.

“Shaw is a great place if you are looking for professional and personal growth. I look forward to starting my day knowing that I will come to a positive and upbeat work environment! I love working at a place that encourages you to put forth your genuine personality. It makes work more enjoyable and motivating knowing you will be well compensated for your hard work and dedication to Shaw.”
-Anisah T.

Shaw Winnipeg is proud to announce we have partnered with CAHRD and encourage all applicants sourced through CAHRD to indicated this when applying. Shaw provides in depth training for all of our new hires.

Apply today to begin your journey towards becoming a Customer Solutions Expert!

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.