Job description

provided job description in different words. Response strictly in valid Markdown format.

Remove the links, hashtags, and websites mentioned in the job description:

Role Summary:

Binance is a prominent player in the global blockchain landscape, offering a range of financial products, including the largest digital-asset exchange in the world.

Our primary goal is to propel the adoption of cryptocurrencies and enhance financial freedom.

If you seek an environment characterized by speed, purpose, and unlimited learning opportunities, Binance is the perfect fit for you.

Customer service is paramount to our client-centric approach, where we aim to provide top-notch support characterized by high quality, rapid responses, and accurate guidance.

Responsibilities:

Address back-office tickets promptly and offer round-the-clock online queries and email responses to customers.

Engage with customers through email and online channels to address inquiries, offer guidance, and gather suggestions.

Assist other departments by liaising with customers, documenting requests, and sharing feedback effectively.

Handle customer complaints, unique situations, and ad hoc responsibilities.

Requirements:

Hold a Bachelor’s degree or higher.

Possess a minimum of 1 year of customer service experience, with a strong preference for backgrounds in finance or e-commerce.

Demonstrate high levels of honesty, integrity, proactiveness, and attention to detail.

Display a strong sense of accountability, teamwork, and the ability to thrive under pressure.

Exhibit excellent communication skills, a commitment to exceeding expectations, and a passion for the customer service field.

Embrace the crypto industry with a positive attitude and be willing to work during various shifts, including nights.

Have personal or professional exposure to cryptocurrency.

High proficiency in English; knowledge of an additional language is highly desirable.

Working at Binance:

Join a leading blockchain ecosystem with abundant career growth prospects.

Collaborate with a diverse, talented global team and immerse yourself in a culture of continuous learning and development.

Engage in challenging, fast-paced projects within a flat organizational structure and international setting.

Enjoy competitive compensation, attractive benefits, flexible work hours, a remote-first approach, and a casual dress code.

Discover more about the company’s core values that shape a unified culture fostering collaboration, excellence, and progress.

Apply now to contribute to the ongoing revolution in Web3 technology.

Binance promotes equal opportunities and values diversity as a key component of its success.

By submitting your application, you confirm your understanding and agreement with our Candidate Privacy Notice.