This is a full-time position with the best golf technology company in the industry, Foresight Sports.

We are looking for new team members who are capable of the following:

• Able To Manage Multiple Projects & Tasks
• Pays Extra Close Attention To Details
• Works Quickly
• Can Maintain A Calm Demeanor Under Pressure
• Will Take Initiative To Solve Problems, But Knows When To Ask For Help

This position will require experience in the golf industry and/or someone who can offer an understanding of the physics of golf.

Starting hours will be 8am-5pm, Monday through Friday, with possible shift change required for 6am -3pm or 9am-6pm. Pay will start at $20.49 per hour – 40 hours a week, with overtime pay available once training is completed. Includes A Competitive Benefits Package.

Customer Support Agent:

• Requires previous IT computer experience or golf experience to apply.

Initial Responders:
– Phones
– Chat
– Email
– Online Tickets

Customer Data Collection:

– Confirm All Customer Contact Information
– Confirm All Customer Owned Hardware / Software Information
– Request Device / Software Logs for Team Review
– Utilize Provided Platforms: Help Desk Articles, Support Guides, Independent Online Resources – to direct customers to resolution.

Confirming & Explaining With Customer To Assure Basic Setup Is Achieved
– Includes Hardware (Physically) and Software (Digitally)
– Provide Basic Technical Troubleshooting Skills/Understanding
– Review & Investigate Customer Reports To Qualify If There Is An Issue, Utilizing Basic Troubleshooting Skills/Understanding To Attempt To Resolve.

Escalate To Product Operation Specialist Team Member If Unable To Resolve.

Up-sell & Process Upgrade Orders

Confirm & Communicate Return Merchandise Authorization (RMA) When Customers Device Requires Return For Repairs.

Required Skills/Knowledge:

– Strong Verbal & Written Communication Skills.
– Ability To Quickly Assess Client Requests & Identify Solutions (Self Starter/Self Motivated).
– Strong Customer-Focused Orientation.
– Attention To Detail.

Additional knowledge (Preferred):

– Strong Working Knowledge Of MS Windows 7/10/11 Operating Systems & Newer.
– Previous Computer Or Customer Support Experience.
– Computer Networking Experience Is A Plus!
– Golf Knowledge Is A Plus!
– College Level Education Or Similar In Field Experience
– Working Knowledge Of Android, iOS, Database Usage & Audio Visual Setup.

Company DescriptionLearn more about Foresight Sports at www.foresightsports.com