Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Corporate Receptionist (Part Time)Based – Rolls Royce – Filton BristolHours – 25 per week

A highly self-motivated and passionate team player with a great attention to detail.

The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

Customer Service:

To provide exceptional levels of customer service

To act as a meet and greet in the main reception

To ensure all visitors are recorded onto site and issue Security passes to external guests

Ability to identify and escalate building maintenance issues/hazard perception

Raise work requests through the corrigo system

Manage bookings for visitor car parking spaces for the facility

To support the review of procedures and processes

To put forward any suggestions/initiatives

Production of detailed site utilisation statistics

To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.

To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language.

To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign off.

To be articulate and pre-empt the needs of clients and visitors.

To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival.

To communicate effectively with other departments and neighbouring sites.

To communicate professionally with staff and the client, providing a 5* level of service at all times

To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation.

If required, to be the main point of contact within the building, answering/referring all requests and queries in an appropriate and timely manner.

To provide support with Ad-hoc customer event related tasks as guided by the Rolls-Royce team.

To actively complete daily checklists ensuring quality of service and standards pertaining to the presentation and maintenance of public areas.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.