Job description

Requirements

• Minimum 3 years of experience in sales, customer success, or account management experience in a B2B organization,
• Proven track record of exceeding quota and/or outperforming key target metrics,
• Exceptional project management and time management skills,
• Excellent verbal and written communication skills, as well as interpersonal skills,
• Desire to learn the product inside out and become an expert in Ramp’s full range of product, integration, and configuration options,
• Ability to anticipate customers’ needs and position product solutions accordingly,
• Intellectual curiosity to support customers across a wide range of industries,
• Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base,
• High adaptability and ability to thrive in a fast-paced environment,
• Familiarity with basic sales tools and common metrics,
• (Desirable) Bachelor’s degree from an accredited university,
• (Desirable) Experience with financial services sales,
• (Desirable) Experience at a high-growth startup,
• (Desirable) Expertise in using Salesforce, Outreach, or other productivity tools,
• (Desirable) Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

What the job involves

• Commercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers,
• You will have the opportunity to help build and refine Ramp’s post-sales organization and define the customer strategy that fuels our growth,
• Drive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200 SMB customers,
• You will directly own a revenue target for your book of business,
• Partner with the Account Executive team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout,
• Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp’s best practices,
• Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI,
• Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp,
• Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience