Job description

• *Job Title:** Client Support Representative – Work from Home
• *Company:** ConAgra Foods
• *Location:** London, England, UK
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience:** 2

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### Job Description

At ConAgra Foods, we are dedicated to building a diverse workforce that reflects the communities we serve. We are currently seeking a motivated and reliable Client Support Representative to join our remote team. As a Client Support Representative, you will be the first point of contact for our clients, providing exceptional customer service and support to ensure their needs are met and expectations exceeded.

### Responsibilities

– **Customer Support:** Respond promptly and accurately to customer inquiries via phone, email, or chat, ensuring a high level of satisfaction and professionalism in all communications.

– **Issue Resolution:** Troubleshoot and resolve client issues efficiently by gathering relevant information, researching solutions, and implementing actions to eliminate obstacles.

– **Product Knowledge:** Develop a comprehensive understanding of ConAgra Foods’ products and services to offer informed advice and support to clients.

– **Client Relationship Management:** Build and maintain strong relationships with clients by understanding their unique needs and providing tailored recommendations and support.

– **Documentation and Reporting:** Maintain accurate records of client interactions, issues, and resolutions in the customer relationship management (CRM) system to ensure continuity and transparency.

– **Collaboration:** Work closely with internal departments (such as sales, marketing, and product teams) to relay client feedback and ensure that client concerns are addressed promptly.

– **Process Improvement:** Identify opportunities for process enhancements and provide feedback to management to improve the overall client support experience.

– **Training and Development:** Participate in ongoing training sessions to improve product knowledge and customer service skills and share best practices with team members.

### Requirements
• *Education & Experience:**
– Proven experience as a client support representative or in similar customer-focused roles, preferably within the food industry.
– Minimum of 2 years of experience in a customer service or support capacity.
• *Personality Traits:**
– **Adaptable:** Ability to adjust to new challenges and changes in a dynamic work environment.
– **Reliable:** Dependable with a strong work ethic and commitment to meeting client needs and expectations.
• *Soft Skills:**
– **Planning:** Strong organizational skills, with the ability to prioritize tasks effectively to manage client requests and deadlines.
– **Leadership:** Demonstrated ability to take initiative, provide guidance to junior team members, and advocate for clients’ interests within the organization.
• *Technical Skills:**
– Proficiency in using customer relationship management (CRM) software and other relevant tools for communication and documentation.
– Comfortable navigating various digital communication channels (email, chat, video calls).

### Benefits
– Comprehensive training and professional development opportunities to enhance your skills and advance your career within ConAgra Foods.
– Company-sponsored transportation assistance to help you maintain a work-life balance.
– Paid sick leave to ensure your well-being and support during times of illness.

### Working Environment
We cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. Our remote work culture promotes innovative thinking, accountability, and personal growth, allowing you the flexibility to excel in your role.

### Application Deadline
Interested candidates are encouraged to apply by **September 29, 2024**.

### Equal Opportunity Statement
ConAgra Foods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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Join ConAgra Foods and become a key player in delivering top-notch customer support. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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