Job Description:

Nationwide is seeking a dedicated and reliable Client Service Manager to join our team in Toronto, Ontario. This part-time position is ideal for an individual with 7 years of experience in client service management at a mid-to-senior level. The Client Service Manager will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and managing a team of client service representatives.

Responsibilities:

1. Develop and implement client service strategies to meet client needs and objectives.
2. Communicate with clients to understand their requirements and provide solutions.
3. Monitor client satisfaction and address any issues or concerns in a timely manner.
4. Manage a team of client service representatives, providing support and guidance as needed.
5. Collaborate with internal teams to ensure seamless communication and execution of client deliverables.
6. Analyze client data and provide reports on performance, trends, and opportunities for improvement.
7. Stay up-to-date on industry trends and best practices in client service management.

Requirements:

1. 7 years of experience in client service management at a mid-to-senior level.
2. Excellent communication skills and attention to detail.
3. Strong leadership and team management skills.
4. Ability to build and maintain strong client relationships.
5. Proven track record of delivering results and meeting client expectations.

Personality traits: dedicated, reliable
Soft skills: communication, attention to detail

Benefits:

1. Remote work flexibility
2. Vision insurance
3. Paid overtime

Working environment:

Join a team that embraces a culture that challenges norms and encourages bold thinking. Nationwide fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the success of the organization.

Deadline to apply: June 3, 2024

Equal Opportunity Statement:

Nationwide is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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