Job Description:

Ameriprise Financial is seeking a passionate and confident individual to join our team as a Chat Support Officer in a remote work setting. As an Associate Level team member, the Chat Support Officer will be responsible for providing exceptional customer service and support to clients through chat communication channels.

Responsibilities:

– Respond to client inquiries and concerns in a timely and professional manner through chat support platforms
– Provide information and guidance on financial products and services offered by Ameriprise Financial
– Assist clients with account management, transactions, and troubleshooting technical issues
– Collaborate with team members to ensure a seamless customer experience
– Maintain accurate and detailed records of client interactions and transactions
– Proactively identify opportunities for improvement in customer service processes and procedures

Requirements:

– Minimum of 3 years of experience in a customer service or support role
– Strong communication skills and the ability to effectively convey information through written chat communication
– Ability to multitask and prioritize tasks in a fast-paced environment
– Proficiency in using chat support platforms and basic knowledge of financial products
– Innovative mindset with a keen attention to detail
– Ability to work independently and as part of a remote team

Personality traits:

– Passionate about providing exceptional customer service
– Confidence in dealing with a diverse range of clients and situations

Soft skills:

– Innovation in problem-solving and finding creative solutions
– Attention to detail in accurately responding to client inquiries and providing information

Benefits:

– Disability insurance
– Life insurance
– Travel opportunities for training and development

Working environment:

At Ameriprise Financial, we strive to spark creativity and motivation in an environment that inspires greatness. Remote team members are encouraged to collaborate, innovate, and excel in their roles.

Equal opportunity statement:

Ameriprise Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: July 22, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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