Job Description:

Kroger is seeking a dedicated and resilient Call Center Specialist to join our team in Toronto, Ontario. As a part-time Associate Level role, the Call Center Specialist will be responsible for providing exceptional customer service through phone interactions with our clients. With a minimum of 4 years of experience in a similar role, the ideal candidate will possess excellent communication skills and a strong ability to multitask in a fast-paced environment.

Responsibilities:

1. Answer incoming calls from customers and assist with inquiries, concerns, and product information.
2. Resolve customer complaints and issues in a professional and efficient manner.
3. Provide accurate and detailed information to customers regarding products, services, and promotions.
4. Maintain customer records and update information in the database.
5. Collaborate with team members to ensure a seamless customer experience.
6. Conduct research to address complex customer inquiries and escalate issues as needed.

Requirements:

1. Minimum of 4 years of experience in a call center or customer service role.
2. Excellent communication skills, both verbal and written.
3. Strong multitasking abilities and attention to detail.
4. Ability to work in a fast-paced environment and handle high call volumes.
5. Team player with a strong sense of empathy and dedication to customer satisfaction.
6. Proficiency in computer software applications and data entry.

Benefits:

– Dental insurance
– Retirement plan
– Profit sharing

Working Environment:

At Kroger, we prioritize understanding and empathy in all interactions. We believe in fostering a positive and supportive work environment where all team members feel valued and respected.

Equal Opportunity Statement:

Kroger is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to Apply: June 3, 2024

Join our team at Kroger and make a difference in the lives of our customers every day! Apply now to be a part of our dedicated and resilient team of Call Center Specialists.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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