Job description

• *Job Title: Call Center Representative**
• *Company: Staples**
• *Location: Montreal, Quebec, CA**
• *Job Type: Part-Time**
• *Seniority: Entry Level**

• *Years of Experience: 1**

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• *Job Overview:**

Staples is seeking a motivated and dedicated Call Center Representative to join our team in Montreal, Quebec. As a part-time employee, you will be the first point of contact for our customers, providing exceptional service and support. This role is ideal for individuals who are independent, proactive, and possess strong emotional intelligence. If you are passionate about helping others and enjoy working in a dynamic environment, we encourage you to apply.

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• *Key Responsibilities:**

1. **Customer Support:**

– Respond promptly and accurately to customer inquiries via phone, email, or chat.
– Identify customer needs and provide appropriate solutions, ensuring a positive experience for every interaction.
– Handle customer complaints and escalations with professionalism and empathy.

2. **Product Knowledge:**

– Develop a thorough understanding of Staples’ products and services to assist customers effectively.
– Stay informed about new product launches, promotions, and company policies.

3. **Documentation:**

– Maintain accurate records of customer interactions, including inquiries, complaints, and resolution details in the customer management system.
– Prepare reports and summarize customer feedback to identify trends and potential areas for improvement.

4. **Collaborative Teamwork:**

– Collaborate with other team members and departments to ensure all customer issues are resolved swiftly and effectively.
– Share knowledge and contribute ideas for enhancing team performance and customer satisfaction.

5. **Continuous Improvement:**

– Engage in training sessions and team meetings to update skills and knowledge relevant to the role.
– Provide feedback on processes and tools to optimize customer service delivery.

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• *Requirements:**

– **Education and Experience:**

– Minimum of 1 year of experience in a customer service, call center, or retail environment.
– High school diploma or equivalent required; post-secondary education is an asset.

– **Technical Skills:**

– Proficient in using computer systems and customer relationship management software.
– Strong typing skills and ability to navigate multiple systems simultaneously.

– **Personality Traits:**

– Dedicated: Display a strong commitment to delivering high-quality customer service.
– Independent: Ability to work autonomously and take initiative when needed.

– **Soft Skills:**

– Emotional Intelligence: Demonstrated ability to understand and manage one’s own emotions as well as empathize with customers.
– Research Skills: Proficient in gathering information and applying knowledge to resolve inquiries effectively.

– **Communication:**

– Excellent verbal and written communication skills in both English and French.
– Ability to remain calm and composed in high-stress situations.

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• *Benefits:**

– Disability insurance
– Retirement plan
– Dental insurance

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• *Working Environment:**

At Staples, we are committed to creating an inclusive culture that values and respects all perspectives. We embrace diversity and strive to maintain an environment where everyone feels welcome and engaged. We are proud to be an equal opportunity employer.

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• *Application Deadline:**

Please submit your application by September 19, 2024. We look forward to hearing from you!

• *Equal Opportunity Statement:**

Staples is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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