Job description

Location: Vancouver, BC, Canada (On-site)
Starting Salary: $17.40/hour
Branch: Airports North America
Category: Unionized (UNIFOR)
Job type: Full-Time

The opportunity

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

What your day-to-day looks like

As a Customer Experience Specialist at Vancouver airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:

• Conduct customer check-in, and prepare and issue boarding passes
• Assist pre-boarding customers and provide information on flight schedules and routes
• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
• Active movement throughout the airport to attend to the assigned work area

Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• Choose how you’d work with us. We have both full-time and part-time opportunities available
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