Job description

Role Summary

The Head of Distribution, Commercial Lines, Abu Dhabi will design, review, and direct the implementation of Liva’s commercial lines distribution strategies to maximize growth and enhance customer experiences for Abu Dhabi. This role involves offering Liva’s commercial lines products in alignment with the agreed strategy, risk appetite, and performance targets. This role will focus on contributing to channel development strategies, liaising with Liva’s customers, and applying sales and customer management approaches and techniques. Strong relationship management, communication, and negotiation skills are required to influence, guide, and build effective relationships with brokers and internal stakeholders.

Key Responsibilities

• Strategy and Planning: Design, review, and direct the implementation of Liva’s commercial lines distribution strategies for Abu Dhabi.
• Performance Management: Ensure alignment with the agreed strategy, risk appetite, and performance targets.
• Channel Development: Contribute to channel development strategies and liaise with customers across Abu Dhabi.
• Account Management: Develop, agree on, and manage individual account plans, bids, and sales pipelines.
• Business Development: Identify, qualify, and close new business opportunities in Abu Dhabi.
• Cross-functional Collaboration: Work with technical, marketing, operations, claims, and underwriting colleagues to ensure effective delivery.
• Consultative Services: Provide consultative services to operating areas for improving operational efficiencies and identify areas where IT can enhance productivity within the customer environment.
• Data Accuracy: Verify facts, dates, and statistics to ensure accuracy of content and consistency with Liva guidelines.
• Operational Management: Plan, monitor, manage, and control department business operations, resources, and performance in line with agreed performance targets, service standards, budgets, and wider business and change objectives. Develop and manage new and current business relationships to provide quality service to key and strategic partners across Abu Dhabi.
• Business Strategy Contribution: Contribute to the development of effective business strategies, priorities, and market propositions based on local markets, competitors, and accounts in Abu Dhabi.
• Up-selling and Cross-selling: Proactively identify and pursue up-selling (add-ons) and cross-selling opportunities to maximize profitable revenue potential from new and renewal business and achieve agreed business targets.
• Policy Documentation: Contribute to the production of new policy wordings and/or reviews of existing policy wordings to ensure policy documentation is current and accurate.
• Business Reporting: Agree and organize the production and reporting of business information required to support and inform other business areas, e.g., on claim trends.

Knowledge/ Skills/ Competencies Required

• Minimum 5-10 years’ experience in Commercial Lines of Insurance Business, preferably in Sales or Marketing roles in Abu Dhabi.
• Arabic Fluency.
• Strong relationship management, communication, and negotiation skills.
• Knowledge of the insurance industry, particularly in commercial lines products.
• Possess work experience in the Abu Dhabi insurance market.
• Ability to develop and execute strategic plans and initiatives.
• Ability to work collaboratively with cross-functional teams.
• Good leadership and team management skills.
• Ability to influence and build effective relationships with internal and external stakeholders.