Job description

Soft Services Manager

Sub Division: Facilities Management

Location: Stratford

Contract Type: Permanent

Hours: Full Time – 40 hours – Monday to Friday

Team Overview

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Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

Soft Services Manager
Permanent, Full Time
Hours: 40 (Monday – Friday 8am -5pm, with very occasional flexibility to cover part of night shifts)
Location: Stratford, E20 2AF

Job Description

Our client is recruiting for an experienced Soft Services Manager to lead a multiple-service facilities team at the new UCL campus’ in Stratford.
The Soft Services Manager would be responsible for the delivery of our client’s contract cleaning, FOH, waste, caretaking and security services that cover 2 large university campus’ in on the Queen Elizabeth Olympic Park in Stratford.

Responsibilities

You would be responsible for
Developing and maintaining strong relationships with clients, understanding their needs and ensuring their satisfaction
Managing a team of soft services staff (team of 20) ensuring they are properly trained, motivated etc
Ensuring the weekly contractual hours are delivered to each client
Ensuring compliance with HSE regulations including robust follow up on accidents / incidents
Monitoring and evaluate the quality of facility services provided while identifying areas for improvement etc
Undertaking regular audits including covering a night shift audit once a month
Ensuring equipment and materials orders are kept in stock.

Essential Qualifications/Skills

The successful candidate will have
Proven experience in facilities services, with a focus on soft services management
Experience working within an educational facility
Excellent leadership and people management skills, with the ability to motivate and inspire teams
Strong customer service orientation, with a track record of building and maintaining client relationships
SMSTS and/or knowledge of Risk Assessments (would be beneficial)
IOSHH / NEBOSH qualification

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners’ goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.