Genesis10 is seeking a Service Desk Administrator, Global IT Group for a 3-6 month contract with our client in New York, NY.

Job Description:

This role is to support and maintain all related resources to ensure end-users can operate at peak efficiency. In this support function, you will assist in maintaining and troubleshooting user software and hardware issues providing support for our employees at the NYC location.
With strong administrative skills and customer focus, you will provide a friendly and proactive service to our users and conduct efficient handling of each query and advise users of the ensuing solution.

Key Responsibilities:

• Handle requests from users, observe and investigate trends in issues, and deploying fixes as needed.
• Build, install, configure, analyze, and troubleshoot Windows operating systems.
• Responsibilities include break/fix, new build outs, AD administration, VDI/WVD support, mobile phone/tablet support via Intune, Global Protect VPN connectivity troubleshooting.
• Utilize remote tools such as Bomgar to facilitate efficient resolution of issues.
• Configure, install, and connect computer and network hardware so that users will be able to perform business activities in accordance with Allied World’s intentions.
• Help with upgrades/migration of systems software as needed to ensure secure, reliable, and stable operation of servers and IT environment.
• Configure and maintain access control systems so that users can access only those machines, software and information that are needed to perform their jobs.
• Assist in trouble shooting network problems and ensure all support requests are updated with resolution detail prior to closure so that solutions are captured for future reference.

Required Basic Qualifications:

• You must be a self-starter with the drive and skills to manage your workload and be able to work on your own initiative to assist users reach their deadlines.
• Direct experience supporting MS environment and Jira ticketing system.
• Minimum of 2 years hand-on Service Desk/Desktop Support/Helpdesk experience
• Ability to multi-task, prioritize, and manage across multiple initiatives.
• Highly organized with a strong attention to detail.
• Ability to work independently with minimal supervision.
• Possess excellent verbal and written communication skills.
• Legally authorized to work in the US on a permanent basis

Compensation:

Hourly W2 pay rate $25.00-$30.00
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Remote

Benefits:

Long Term Disability, Medical, Dental and Vision, Performance bonus, Subsidized Commuting, Military Leave, Tuition Reimbursement, Paid Holidays, Prescription Drug Coverage, Vacation/paid time off, Professional Development, Paid sick days, Work From Home, Life Insurance, Flexible Spending Accounts, Employee Events, Employee Referral Program, 401K

Skills:

Access Control, Administrative Skills, Analysis Skills, Atlassian JIRA, Behavioral Health, Business Skills, Cellular Telephone, Communication Skills, Computer Hardware, Computer Networks, Customer Relations, Customer Support/Service, Desktop Administration, Desktop Virtualization, Detail Oriented, Diversity, Establish Priorities, Hardware Administration, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Installation Guide, Leadership, Microsoft Windows System Administration, Multitasking, Network Administration/Management, Network Connectivity, Network System Hardware, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, Software Migration, System Migration, Systems Administration/Management, Systems Maintenance, Time Management, VPN (Virtual Private Network), Writing Skills

About the Company:

Genesis10

Genesis10 is a professional technology services firm that operates under the brand names Genesis10, Dev10 and New Journey.
• Genesis10 focuses on IT and business roles at Fortune 500 companies throughout the U.S.
• Dev10 provides entry-level professionals paid programming instruction to work on compelling projects at great companies as a Software Developer or Data Professional.
• New Journey focuses on placing individuals in non-IT roles.

Our team of experienced recruiters can help you find the ideal job to help your build your career. We care about people. We care about you.

Company Size:
2,000 to 2,499 employees

Industry:
Insurance

Founded:
1999

Website:
https://www.genesis10.com